What happens when you are not there

Being the Medical Director and feeling protective of our 24 staff members, you feel as though you need to be at the office at all times. But this is not practical. Anyway, the work of a good leader is how well others are prepared. This is why I spend a lot of time preparing and reviewing with the staff Policies and Procedures concerning practical issues. One such issue occurred of course when I was not at the center. A male patient became loud and aggressive, but not physical. Thank goodness the staff is trained on our Disruptive Patient Policy. The incident ended with no one hurt and the proper authorities notified. The staff talked calmly while clearing a path to the way OUT for the patient. No one confronted him or threatened him. The front door did not fend as well, but we fixed the door immediately. As the staff looks back on that day I sense relief but also pride on how well they handled the situation. Good thing too, as we are 20 miles away from the Police Station.